Cannot remove payment method from account with active subscriptions. (Code: 1218)
What is the issue you’re encountering
Not able to un-bind PayPal as main payment method
What steps have you taken to resolve the issue?
TL;DR:
I was interested in purchasing a domain on Cloudflare (CF).
However, I previously canceled the auto-payment from PayPal’s side by accident, and they informed me that I need to cancel the auto-payment from CF’s side and re-bind it (PayPal)again.
I am unable to cancel the free plan subscriptions, which is preventing me from canceling the PayPal auto-payment binding.
With CF staff (and the community’s) helpful assistance(in the ticket Case # : 00983140 and this community post), I confirmed that I no longer have any active subscriptions (that I can see on the webpage).
But when I attempt to unbind the PayPal auto-payment (so I can re-bind the acc), it still displays the err message: “Cannot remove payment method from account with active subscriptions. (Code: 1218)” Which make it actually no much differences.
Billing issues requre a Billing ticket with Support
00983140
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Check if there are any subscriptions left
Go to billing - payment-info, on the main payment section, click Delete
It failed with this err msg: “Cannot remove payment method from account with active subscriptions. (Code: 1218)”
I just received a ticket updating email (from [email protected]), which asking me to provide more information by replying to that email.
However here is the issue, this is a noreply mail, so I can’t reply, and if I try to reply it regardless, the email server refuseed my mail.
Besides the failed replying, I also assumed that this email was a CC that from a customer support web page, which I may can reply there at the supporting web page, but this thing doesn’t seems exist, so I cannot reply to the customer support ticket. SO I’m stuck again.
It would be so greatful if you can help me resolve this situation which seems stuck. Thank you!
Can you share a screenshot of the email you received on your ticket?
I addition to a screenshot, can you upload the eml file to your case/ticket. You should have access to the case through the Support portal. Follow this path, Contact Support > All activities. That should take you to the case to upload the eml file.
You should have access to the case through the Support portal. Follow this path, Contact Support > All activities.
Thank you! After your guide, I finally found the case/ticket center webpage. I think this resolved my issue (cuz previously my issue is basically can’t find the case center, so I thought all the communications is email based)
I’ll drop the eml file there following your request there too.
Thank you!
