You see that I’m getting emails from the cloudflare marketing email address. I’m even getting one that’s not in English… (account is in English, have never been to a country that doesn’t speak English). I don’t want to get these emails right now and have turned off all emails in my account for months already, but I still keep getting them. I have refreshed this page and have re-save the settings multiple times. How do I make these emails stop? And where are the actual settings for this?
Why is Cloudflare not respecting the email marketing preferences? Per the CAN-SPAM Act, each of these emails will cost Cloudflare up to $51,744 per email, and I’m very close to reporting it to the FTC which total the fine for Cloudflare up to over seven figures in $.
P.s. I do not want to click on “unsubscribe” within the email itself because I don’t know where is the settings for this to resubscribe when I want to start getting emails like these again.
We apologize for this mistake. We have since notified our marketing team and this issue should now be resolved
P.s. I do not want to click on “unsubscribe” within the email itself because I don’t know where is the settings for this to resubscribe when I want to start getting emails like these again.
You can update your preferences within the dashboard as normal. This email was sent by mistake, but you should currently be unsubscribed as shown in the dashboard
@emanova Very interesting how you reassured me that “this email was sent by mistake”, that the marketing team has resolved the issue a week ago, and that I should be unsubscribed as shown in my dashboard Communication Preferences.
So tell me why did I just get this email which screenshot is attached below?
I’m sorry to see that. Can you please create a ticket specifying the recipient email. I can then forward your ticket to our marketing department to ensure that your email is removed from their list. This will also allow them to investigate why your email hasn’t already been removed as it should have been.
This has happened before and your team did not fix it at all. Instead, they suggested a roundabout solution which is not fixing the problem. Complaint: I continue to receive marketing emails from cloudflare. Instead of fixing the problem, they tell the guy to just block the incoming emails.
“This will also allow them to investigate why your email hasn’t already been removed as it should have been.”
Well they certainly didn’t investigate and fix the issue in the past, that’s why it’s still happening. Tell your marketing team to fix explain what went wrong in this situation 3 years ago and what they did to fix it. And no, telling the recipient to block the email address is not fixing it.
Please get your marketing team to look into what was causing the previous post Complaint: I continue to receive marketing emails from cloudflare and if they’ve actually fixed that already, or did they just stopped bothering after telling the guy to just block the Cloudflare marketing email address.
Being online isn’t the same as being active though.
For the record, that last seen timestamp will be updated “automatically” every now and then, just by having an open browser tab in the background, without any personal interference.
Maybe there is no news?
Speaking of news, - do you any news, such as e.g. a ticket number, as a result of the steps you were requested to take above?
Being online isn’t the same as being active though… For the record, that last seen timestamp will be updated “automatically” every now and then, just by having an open browser tab in the background, without any personal interference.
You forgot to look into @emanova’s profile before commenting.
Maybe there is no news?
If we want to dwell on maybe, we can come up with all sorts of maybes. 3 weeks have passed, if there’s no news yet, then say so in a response. Also, if there’s really no news after 3 weeks, that just means the Cloudflare’s marketing team does not care enough of following FTC’s guideline; if that’s the case, let me know too so I can just submit a case to the FTC and they can fine Cloudflare accordingly.
Speaking of news, - do you any news, such as e.g. a ticket number, as a result of the steps you were requested to take above?
Sorry, I don’t link personal emails to a public profile, even on the backend. The only news I got is that none of this is fixed, and emails are still getting sent to the profile that has unsubscribed from all marketing emails.
What your marketing team can do is to go into Marketo and add a filter into all active segments and email flows to exclude people that have unsubscribed from all marketing emails. Manually unsubscribing my email is not going to fix the real problem within the Cloudflare’s ESP.
If the team somehow can’t do anything about this without a ticket submitted, let me know too so I can just forget about following up on this thread, and move all the emails into the spam folder and then create a filter to automatically send future Cloudflare emails to spam. Doing so may or may not increase Cloudflare’s spam rate to above 0.1% especially when I move the emails to spam all at once on the same day, or pass the 0.3% mark which would be worse for the domain reputation. My guess is that it would, considering Spam rate is calculated on per day basis.
According to your post above, - your post was made on Jun 25, 2024, 6:44 pm, or, more than 5 days after the last activity.
The “Seen” time is updated regularly, if you have one (or more) devices that are logged in to the Discourse forum, - even if you’re not actively using that device.
The “Seen” time on my profile have been updated multiple times, even while I being away the computer, and would therefore NOT* be something, that I would count actual activity based on.
My understanding above is that an account ticket was mandatory, in order to proceed with passing on the problem to the marketing team.
If you haven’t yet created a such one, I’m not sure who it is, that doesn’t care enough?
I’m not sure if I’m interpreting this message correctly though, - however, as it sounds like you have to provide the email address, that received the communication in the first place, I would see two options to do so:
Create a PRIVATE Account ticket, where you mention the actual email address that received the message, AND share the ticket number here in PUBLIC.
→ The ticket number does NOT give the public community any private details, and the contents of it will only be available to employees.
Share the actual email address that received the message in PUBLIC, in a response here, so the information can be passed along.
If you are not choosing either of those, it sounds more like you’re not participating in the solution of the problem?
While I cannot guarantee it goes in any other direction than the other thread you refer to, chances are also that your ticket (re. #1) gives Cloudflare what is needed to research the problem to the bottom, and fix it, not only for you - but for every Cloudflare user out there, actually making you the good Samaritan, which it sounded to me to begin with, that you attempted to be?
“The team” sounds to me like you refer to them as if they are all one single team.
If that is your understanding, I believe you got it wrong there.
My understanding is that the marketing team is one team, and the employees here on the Community could very well be another team, that has absolutely nothing to do with the marketing team, and that for same reason, a ticket is necessary, so that it can be passed on to the right team.
I cannot make that choice, or any other choice for you though, - however:
This option would however be a lot easier for you.
Another way would be to flip the relevant switches on, and then back off - here:
All that being said, -
If you’re actually going further with creating the Account ticket including all the relevant information, as you were requested to more than 4 weeks ago, - please share the ticket number here.
According to your post above, - your post was made on Jun 25, 2024, 6:44 pm , or, more than 5 days after the last activity.
The comment you’re referring to writes “I see you were online between my previous reply and now, but didn’t respond here”. You must be so oblivious to how wrong you are if you still think that emanova wasn’t online between June 14 and June 26th. But hey, at least you got a jerker giving you a thumbs up without the ability to think, fueling that confidence of yours.
My understanding above is that an account ticket was mandatory, in order to proceed with passing on the problem to the marketing team.
Right, that’s why @emanova said this before even telling me to submit a ticket.
Unless what you’re telling me is this person was straight up lying in a public forum. Think before you comment next.
The rest of your comment makes you feel smart with all that quoting, but honestly, it’s the opposite. I can prove all of them wrong like how I did to the first two points, but you’re just a waste of time. Speaking frankly as someone who isn’t here to jerk your comments with thumbs up. But hey, keep quoting and responding to the slightest thing if it makes you happy, yes, do it even for this exact sentence too.
I think it’s easier for me to search all emails in my inbox from Cloudflare, mark all, and move them to Spam. The marketing email team will learn about this directly from their end with the spike in spam rate all at once, and damaging the Cloudflare domain reputation significantly. Create a filter in the inbox to send every Cloudflare marketing emails to the spam folder to continue training the email provider. And then make a report to the FTC for violating the CAN-SPAM Act so Cloudflare will have a 7 figure fine and the CEO will have a reason to blame the sales team again for not hitting quota.
Nice talking to ya, I’ll leave a thumb up on your next reply as my response, so don’t feel too obliged to quote every sentence in this comment. If you see only one thumbs up, that means your jerker friend didn’t leave a thumb up for you, I hope that doesn’t happen.
Edit: Someone thought what I wrote was abusive and reported it, lol. That must be such an insult to DarkDevil to assume he’s that emotionally fragile. If you, DarkDevil, reported the comment yourself (because the timing of it aligns with when you were online, and yes, I can see it in your profile like anyone else with half a brain can), then I’d have to apologize in advance to presume you are mentally more resilient than a 7 yo.
is what I see on your dash at the moment.