Status:402, "Your card does not support this type of purchase."

[ilkin.jamalli1]

What is the name of the domain?

icertis.dev

What is the error number?

402

What is the error message?

Something went wrong… Unable to create payment intent:

What is the issue you’re encountering

Unable to transfer in

What steps have you taken to resolve the issue?

Do a transfer

Billing issues requre a Billing ticket with Support

01252672

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

An attempt to transfer. Why did the transfer of the first domain succeeded with the same card but on the secont domain I was told the card should not support 3DS.

Screenshot of the error

[ilkin.jamalli1]

Opened 3 cases which are closed straight away with no possibility to reply at all.
They are all helpless as reply with bog standard useless information.
I tried from Incognito mode too, I tried adding second card the same issue.
What is the remedy?

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

[ilkin.jamalli1]

Well, it was an interpretation rather than a solution. The error message could be made clearer. A reference to 402 error. Then saying Cloudflare doesn’t support cards with 3DS security makes things uncertain. Because how come you did manage to issue an invoice straight away & charge the card first time after a couple of days but failed second time? Overall, the payment part of CF and support for free accounts can be improved drastically.