Startup Credit

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

The Startup Credit has not applied yet. I tried to use the credit but it still tend to charge my credit card

What steps have you taken to resolve the issue?

I have sent tickets to support, but no one answered case number 01235837

Billing issues requre a Billing ticket with Support

01235837

In what area can we help you?

Upgrades

2

May I ask how did you get Startup credit?
By what do you mean “startup credit”?
Did you applied for some 3rd-part service which either offers this kind of credits, or got it from someone as “gift”? :thinking:
Hope you’re not cheated onto this :thinking:

I am not aware of possible way to add “credits” to your CF account except if you’re not an Enterprise customer and your service was down, therefrom you were given them to use?

Or rather you’re having a startup and applied for a program as follows on the link from below, therefrom no credits yet are applied? :thinking:

3

You pointed to the right LP for the credit. Follow the steps. Credits have been accepted officially, but for some reason, it is not accessible through the Cloudflare dashboard.

4

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

5

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