Jan 29, 19:05 UTC
Resolved - This incident is now resolved.
Jan 16, 17:51 UTC
Update - We are continuing to monitor for any further issues.
Jan 10, 18:16 UTC
Update - We continue to monitor the fixes for this issue to confirm effectiveness. In the meantime we are also monitoring for new instances of affected customers and will resolve these instances as they occur.
Jan 8, 18:18 UTC
Monitoring - Underlying root causes have been identified and fixes are being monitored.
Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.
Jan 8, 00:39 UTC
Update - Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.
Jan 7, 18:45 UTC
Identified - The cause of this issue has been identified and we are working toward a fix.
Jan 7, 18:42 UTC
Investigating - Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.
This is a companion discussion topic for the original entry at https://www.cloudflarestatus.com/incidents/r2drfccs8mp5