I have two hosting plans with InMotion Hosting. One is a shared hosting where I keep my “small” sites, and a VPS where my main site is hosted. One of my small sites is an ecommerce and because it is on a shared server, emails from that domain are often flagged or blocklisted. It gets quite annoying as it impacts customer services since I can’t reply to the customers without using an alternate (personal) email address, and they have issues if they need to reset password, get invoice, etc.
To help with this, InMotion has suggested I add the ecommerce domain to my VPS plan for emails (I am allowed a few domains there), That has helped somewhat, but I still get notifications of emails not being delivered for different reasons.
Last time I contacted InMotion, they said that it was likely due to the SSL not being installed. They tried to install it but since I have Cloudflare installed, it seemed problematic. Their last suggestion is the following:
" I’m not seeing any movement with the SSL certificate on the mail.xxxxxxxx subdomain. My recommendation is to have Cloudflare install SSL on their end, specifically, and SSL on the mail.xxxxxxxxxx subdomain. Or you can point your nameservers back to us, we install AutoSSL, after which you can point your nameservers back to Cloudflare."
I have no idea how to do that, or who to ask.
Can you point me in the right direction?