SSL no longer working

Answer these questions to help the Community help you with Security questions.

What is the domain name?

Have you searched for an answer?

Please share your search results url:

When you tested your domain using the [Cloudflare Diagnostic Center] what were the results?

Describe the issue you are having:
My website no longer shows an active SSL certificate and is therefore showing as unsafe to visitors.

What error message or number are you receiving?
Site is not secure.

What steps have you taken to resolve the issue?

  1. Checked Cloudflare and see my SSL certificates are active

Was the site working with SSL prior to adding it to Cloudflare?

What are the steps to reproduce the error:

Have you tried from another browser and/or incognito mode?

Please attach a screenshot of the error:
I can’t add links for some reason.

If your domain is then you are not pointing to Cloudflare and won’t be able to use Cloudflare’s SSL certificates for your domain. DNS Checker - DNS Check Propagation Tool
You should check that your DNS records are :orange: to be able to use Cloudflare’s SSL certificates.

Yes. That’s our domain. Do you know where it is pointing? Our web team has abandoned us and I’m left trying to figure this out myself. Any idea where it is pointing?

The IP is pointed to AWS so you’d need to figure out the login for it

I have that login. I will look there. Is it easy to point to Cloudflare? Or, should I just renew SSL through AWS?

You just need to change the nameservers

This is your choice if you already have everything working on AWS then might worth just leaving it

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