Custom Hostnames cost two dollars per month. We will only charge you after each Custom Hostname has been onboarded, adjusted according to when you created it. That means that if you created 10 Custom Hostnames at the start of the month and 10 Custom Hostnames halfway through, at the end of the month you will be billed $30.
So my question is, is billing based on the custom hostnames themselves, or the amount of them that you use?
In other words, let’s say I add 10 custom hostnames at the start of the month, then remove them after a few days, and then add another 10 custom hostnames that are completely different.
Would I be billed (20 * $2) = $40 or (10 * $2) = $20 in that scenario?
Matteo just bumped the escalation. Though without a ticket, it’s just luck if we can find the right person to answer this. If you don’t hear back in a few hours, send email to “billing” and then post the ticket number here.
Hi there- This is a new product and here is the information I have. From what I know, we take a snapshot of the number of custom hostnames that existed each day during the month. So even if you remove all of the custom hostnames at the end of the month, if you had 10 custom hostnames that existed for 29/30 days, you would be charged $2 x 10 x 29/30.
That sure sounds like it’d be $20. If you have Set A of ten hostnames for five days, then delete them. Add Set B of ten hostnames a few days later. Delete them. Add a new set of ten hostnames a few days days later. The snapshots would all say ten, then bill you $20 at the end of the month.
I was just worried about some of my customers removing/adding hostnames often and how that’d impact billing, but I guess I don’t need to worry as long as a hostname is removed before a new one is added.
Partially. I would expect them to keep a daily (not timezone sure about timezone, PST?) tally of all the active hostnames. I’m not exactly sure if it’s per hostname (charge 2$ per 24hrs) or it’s a per zone (count howe many unique hostnames have been active in a given day and charge based on that.
Hi there- I just wanted to let you know that I will be able to get more information on this only after the holidays. I have asked for a meeting with the team so they can explain this better to me. I will get back to you as soon as I have that meeting and have more clarity.
I also have a ticket open (ID 2320146) with the same question and a few others.
One thing I asked in the ticket was whether or not I would be charged for hostnames which are not verified in SSL for SaaS, and the person who replied said as far as they know, yes, but they’d get back to me on it.
So I’m hoping you can also get a definitive answer on this since you’ll be speaking with the team directly.
Yes, I looked at that ticket and I have cc’ed myself on it so I can reply to you once I have a definite answer. Sorry this is going to take sometime before I can get clarification. I am hoping to ask all your questions in the meeting after the holidays.