SSL error when migrated DNS entries from cloud to cloud service

Website, Application, Performance DNS & Network
1

What is the name of the domain?

thebridge.com

What is the error number?

Cloudflare Ray ID: 939943073b95b050

What is the error message?

Error 1034 Ray ID: 939943073b95b050 • 2025-05-02 17:33:07 UTC Edge IP Restricted

What is the issue you’re encountering

We changed dns entries to thebridge.com to point to our main webhosting service in hubspot. There is some SSL errors that are not getting resolved and it said to email [email protected] and havent received an

What steps have you taken to resolve the issue?

open tickets

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

Hubspot shows all greens in the system but when we click on the ssl portion it gives the attached error to contact that email address.
The origional DNS entries were cloud proxy but i chaanged them to the grey icon 3 days ago and hubspot sees the entries but there is something that might need to deprovision the old CDN ssl cert so hubspot can generate the new.

2

Hello, you can refer to the 1034 error documentation:-

Error 1034: Edge IP Restricted

This error indicates that the IP address used for the domain is restricted by Cloudflare’s edge validation.

Common cause

Customers who previously pointed their domains to 1.1.1.1 will now encounter 1034 error. This is due to a new edge validation check in Cloudflare’s systems to prevent misconfiguration and/or potential abuse.

Resolution

Ensure DNS records are pointed to IP addresses you control, and in the case a placeholder IP address is needed for “originless” setups, use the IPv6 reserved address 100:: or the IPv4 reserved address 192.0.2.0.

If the issue persists, please reach out to the SaaS provide to get the correct IP to be point.

3

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