I received an email telling me I had to renew the certificate
" As part of the Cloudflare SSL certificate renewal process, we need you to re-approve the domain [redated] so that we can re-issue SSL certificates for use on our network."
Asks me to add a CNAME entre to my DNS records with dcv digicert com, which I did.
When clicking the link in the mail to verify, this error message pops up
" An error occurred while attempting to validate your domain. Please try again later or [contact support](mailto:support@cloudflare com) for assistance."
I’ve been trying to verify it for the past 2 weeks, but still getting the error.
Tried on Opera, Chrome, Firefox and with incognito mode. All yield the same error.
Clicking the mailto link provided and writing the mail, the automated response says they no longer do support by email and to go through the support portal here.
The SSL certificate comes from my Hosting solution (Hostinger). Email says the certification becomes invalid July 7th.
Is that entry proxied or DNS-Only ? It needs to be DNS-only for the DNS-CNAME-DCV-Method.
But other than that, I’m a bit confused. Are you certain this isn’t some kind of phishing attempt?
A lot of what’s said there doesn’t make sense.
First: Are you using a partial Cloudflare setup? That is, you are not using Cloudflare Nameservers? If you are using Cloudflare nameservers, Cloudflare can renew certificates automatically.
Second: You say the certificate is from Hostinger. In that case, it really makes no sense that this would be part of “the Cloudflare SSL certificate renewal process”.
I’m not saying it is impossible that this is a legitimate email that you received, but I would check very carefully if it actually is a phishing attempt where someone else tries to get a certificate for your domain.
Have you checked whether your certificate actually expires on the 7th?
Is that entry proxied or DNS-Only ? It needs to be DNS-only for the DNS-CNAME-DCV-Method.
I am not knowledgeable enough to be able to tell the difference between both unfortunately.
Are you certain this isn’t some kind of phishing attempt
I did confirm the email address it was sent to to be identified as cloudflare
That is, you are not using Cloudflare Nameservers?
Nope. I registered through Hostinger for hosting and they themselves partnered with Zyro for website building. Nameservers we use on Hostinger are actually Zyro. Now that I think of it… wouldn’t I need to add the CNAME record to Zyro’s DNS instead of Hostinger if I redirect everything there?
You say the certificate is from Hostinger. In that case, it really makes no sense that this would be part of “the Cloudflare SSL certificate renewal process
When I registered with Hostinger for domain name registration and hosting, they offered a bundled package with the website builder Zyro and an automated SSL certificate which was processed through Cloudflare. Since everything was bundled, I was expecting them to handle the tech stuff behind the scenes. I was definitely not expecting hat email telling me it would expire.
Have you checked whether your certificate actually expires on the 7th?
The thing, when I check my cloudflare account, which I was promted to make when I registered my domain name and wanted to add the included SSL, I don’t really see anything related to expiring. I can see my website domain name. Cloudflare recognizes Hostinger as the registrar. When browsing the page for SSL, on the overview, it says that we have the Flexible encryption. Again no date there.
" An error occurred while attempting to validate your domain. Please try again later or [contact support](mailto:support@cloudflare com) for assistance."
Apologies for the inconvenience here: this is actually a known error behavior, and in reality your SSL certificate should be validated/renewed.
You can further confirm that your certificate has been renewed by heading into your Cloudflare dashboard → SSL/TLS → Edge Certificates and observe the date on “Expires on” column on the right:
or DNS-Only 
? It needs to be DNS-only for the DNS-
