I’m having issues with my domain loading following transfer of my domain and website to shopify. I was instructed by their support team to remove cloudflare’s ssl from the heading of my domain so they can generate an SSL certificate as this is why my site is not loading. How do I remove cloudflares certificates in order to make my website functional on my new host providers certificates?
Unfortunately the community is unable to assist you with issues such as this where an old provider used Cloudflare for SaaS. Please contact your old provider and ask them to remove any Cloudflare configurations for your domain, specifically SSL for SaaS / Custom Hostnames. If you contact Shopify and they mention Cloudflare
headers, ask them if they are referring to a Custom Hostname that was part of an old SSL for SaaS implementation on the domain. Ask them to follow the process to create an HTTP ownership_verification record.
If you previously used HubSpot, please ignore this and move to the paragraph below.
If you are unsure who the previous provider is or they say they are unable to help you, please email
[email protected] with the subject
Cannot remove custom host name and details of the issue. Once you’ve done that you’ll receive an automatic response with a ticket number. Please post that here so we can escalate it. Once you have reached out to Support they will ask you to verify domain ownership of the domain by adding a
txt record to the domain in order to verify domain ownership.
how do I delete the cloudflare nameservers?
Name Servers are set at your domain registrar. You’d have to switch them to another DNS provider.