SSL Certificate Delays - What should I do?

Security
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#132

Hi Ryan,

Been waiting for 5 days for the SSL certificate.
2 days ago I got ticket nr. 1577079.
Plan is free website.

Please help?

#133

Hi @passiononline819 it looks like the nameservers were just confirmed today and universal ssl was on, then off, now on for a bit less than a day. I’d leave it on and check it in a few hours. @score.generator, support diagnosed the issue and just sent directions to delete DNS records and disable and then enable universal ssl.

#134
  • “Authorizing” for 50+ hours
  • Contacted supported 30+ hours ago but no response (#1577588)
  • Free plan
  • Sign up directly
#135

I show that certificate as active, Support sent details on next steps to you.

#136

Hello, been waiting for over 24 hours now & it is still authorizing.

Free Plan
Ticket ID 1579308
Signed up directly

Might be because i deleted and remade the site on Cloudflare cause i switch my ip & diff server, so i had to remake to have the correct dns entries. Was issued the SSL before but now its stuck after i remade the site on Cloudflare.

#137

Hello,

Been waiting for over 24 hours for SSL to become active. Currently showing as: Authorizing Certificate

We’re currently bypassing Cloudflare until this is resolved.

Please advise.

Thanks!

#138

I’d also like to add that this is a Free account and we signed up directly. And we do not have an open support ticket at this time.

#139

The please do so as mentioned in the first post.

#140

Hi @chuckyahfai, I see support closed the loop with you and the certificate is active.

#141

Yes, it is working now, thank you for your help!

1 Like
#143
  • How long has it been “authorizing” for?
    The third day
  • Have you contacted Cloudflare support?
    Yes
  • If you have, how long ago and what is the ticket number?
    It took about 12 hours. #1585133
  • What is the plan level for the domain in question?
    Free Plan
  • What error, if any, is displaying on your site at the moment?
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?
    Directly through Cloudflare
#144
  • How long has it been “authorizing” for?
    4 days
  • Have you contacted Cloudflare support?
    Yes
  • If you have, how long ago and what is the ticket number?
    3 days ago, ticket number: 1585371
  • What is the plan level for the domain in question?
    Free Plan
  • What error, if any, is displaying on your site at the moment?
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?
    Through HostGator and I have set the Cloudflare nameservers
#145

It will take about 24 hours from whatever time yesterday you pointed the name servers to Cloudflare for the certificate to issue.

#146

Once the issue Customer Support pointed out is cleared, let the team know in order to re-order the certificate.

#149

Hello everyone.

My problem is still not solved. What can I do about it ?!
I can not wait anymore((

@ryan
@cloonan

#150

Hi all,

I am not sure if it is the way that I am verifying sites that is an issue. I have found that most site I have added via the API and then tried to validate have taken more than 24 hours to validate for a universal SSL.

I have got a site that is on a Pro account rather than free. The site and its subdomains were created via the API, I have also ran the relevant curl command before and after adding the required .txt file. I have a root domain and two subdomains, currently only 1 of the subdomains should validate correctly.

I am just trying to work out whether it is something I am doing that delays the process or if the service is this slow for everyone.

I am not trying to bypass support but trying to ensure that I can get the process working correctly, as we have found the SSL generation to be the part of the process that brings the most pain with it.

  • How long has it been “authorizing” for?
    I sent the request to validate on Friday evening so approx 60-70 hours
  • Have you contacted Cloudflare support?
    Yes, and got an autoresponder with a message saying free accounts can expect a delay at the moment
  • If you have, how long ago and what is the ticket number?
    #1593447
  • What is the plan level for the domain in question?
    Pro
  • What error, if any, is displaying on your site at the moment?
    None, but if I curl the zone I get pending validation
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?
    Via our own partner account

Many thanks for any help or advice

#151

A post was split to a new topic: Cypher mismatch

#152

A post was split to a new topic: How to get started

#153

I am also facing this issue please help me

#155

2 posts were split to a new topic: Cipher mismatch