SSL Certificate Delays - What should I do?

Hi Ryan,

Been waiting for 5 days for the SSL certificate.
2 days ago I got ticket nr. 1577079.
Plan is free website.

Please help?

Hi @passiononline819 it looks like the nameservers were just confirmed today and universal ssl was on, then off, now on for a bit less than a day. I’d leave it on and check it in a few hours. @score.generator, support diagnosed the issue and just sent directions to delete DNS records and disable and then enable universal ssl.

  • “Authorizing” for 50+ hours
  • Contacted supported 30+ hours ago but no response (#1577588)
  • Free plan
  • Sign up directly

I show that certificate as active, Support sent details on next steps to you.

Hello, been waiting for over 24 hours now & it is still authorizing.

Free Plan
Ticket ID 1579308
Signed up directly

Might be because i deleted and remade the site on Cloudflare cause i switch my ip & diff server, so i had to remake to have the correct dns entries. Was issued the SSL before but now its stuck after i remade the site on Cloudflare.

Hello,

Been waiting for over 24 hours for SSL to become active. Currently showing as: Authorizing Certificate

We’re currently bypassing Cloudflare until this is resolved.

Please advise.

Thanks!

I’d also like to add that this is a Free account and we signed up directly. And we do not have an open support ticket at this time.

The please do so as mentioned in the first post.

Hi @chuckyahfai, I see support closed the loop with you and the certificate is active.

Yes, it is working now, thank you for your help!

1 Like
  • How long has it been “authorizing” for?
    The third day
  • Have you contacted Cloudflare support?
    Yes
  • If you have, how long ago and what is the ticket number?
    It took about 12 hours. #1585133
  • What is the plan level for the domain in question?
    Free Plan
  • What error, if any, is displaying on your site at the moment?
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?
    Directly through Cloudflare
  • How long has it been “authorizing” for?
    4 days
  • Have you contacted Cloudflare support?
    Yes
  • If you have, how long ago and what is the ticket number?
    3 days ago, ticket number: 1585371
  • What is the plan level for the domain in question?
    Free Plan
  • What error, if any, is displaying on your site at the moment?
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?
    Through HostGator and I have set the Cloudflare nameservers

It will take about 24 hours from whatever time yesterday you pointed the name servers to Cloudflare for the certificate to issue.

Once the issue Customer Support pointed out is cleared, let the team know in order to re-order the certificate.

Hello everyone.

My problem is still not solved. What can I do about it ?!
I can not wait anymore((

@ryan
@cloonan

Hi all,

I am not sure if it is the way that I am verifying sites that is an issue. I have found that most site I have added via the API and then tried to validate have taken more than 24 hours to validate for a universal SSL.

I have got a site that is on a Pro account rather than free. The site and its subdomains were created via the API, I have also ran the relevant curl command before and after adding the required .txt file. I have a root domain and two subdomains, currently only 1 of the subdomains should validate correctly.

I am just trying to work out whether it is something I am doing that delays the process or if the service is this slow for everyone.

I am not trying to bypass support but trying to ensure that I can get the process working correctly, as we have found the SSL generation to be the part of the process that brings the most pain with it.

  • How long has it been “authorizing” for?
    I sent the request to validate on Friday evening so approx 60-70 hours
  • Have you contacted Cloudflare support?
    Yes, and got an autoresponder with a message saying free accounts can expect a delay at the moment
  • If you have, how long ago and what is the ticket number?
    #1593447
  • What is the plan level for the domain in question?
    Pro
  • What error, if any, is displaying on your site at the moment?
    None, but if I curl the zone I get pending validation
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?
    Via our own partner account

Many thanks for any help or advice

A post was split to a new topic: Cypher mismatch

A post was split to a new topic: How to get started

I am also facing this issue please help me

2 posts were split to a new topic: Cipher mismatch