SSL Certificate Delays - What should I do?

Website, Application, Performance Security
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SSL provisioning can sometimes run into unexpected issues/delays. If you aren’t sure how long it should take, or what you can do to fix it, read on!

How long should it take for the certificate to be issued?
Your :cert: can often be issued in 10-15 minutes, but if you are using our FREE SSL feature it can sometimes take up to 24 hours. Please do not post here about delays until it has been “authorizing” for more than a day.

How do I get help?
If you have waited 24 hours, and there has been no change, you may want to post about your issue and/or contact support. If you are posting here, please include the following information:

  • How long has it been “authorizing” for?
  • Have you contacted Cloudflare support?
  • If you have, how long ago and what is the ticket number?
  • What is the plan level for the domain in question?
  • What error, if any, is displaying on your site at the moment?
  • Are you signed up directly through Cloudflare or through a hosting provider/partner?

Please note that this IS NOT a way to get around the support line. If you come here right after filing a ticket, or if you simply post a ticket number asking for “HELP”, staff will not be able to assist. But if you provide information about your situation there are many other community members who can offer suggestions.

16 Likes
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Hey Ryan,

I hope you will be able to assist. Having troubles with a certificate stuck in ‘Authorizing’. Here is all the info:

  • Been authorizing for 3 days now
  • Contacted support around 30 hours ago, ticket id 1524639 haven’t heard back yet
  • Plan is free website
  • Error on the site is uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH
  • Didn’t get the last one, sorry. Signed up to Cloudflare? Directly, not through the provider.
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Hi @OcupuC - Looks like support already resolved your delays, but when I visit your site I’m not seeing the :lock: because of mixed content errors.

You may want to look into this article for that:
https://support.cloudflare.com/hc/en-us/articles/200170476-How-do-I-fix-the-SSL-Mixed-Content-Error-Message-

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Hi Ryan!

1 -“Authorizing” status is more than 3 days
2 - Yes
3 - I got in touch on Sunday, ticket # 1525482
4 - Free plan
5 - ERR_SSL_VERSION_OR_CIPHER_MISMATCH
6 - Directly on Cloudflare

Thank you!

1 Like
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Adding this here because it might be useful information.

You can subscribe to this incident with your email address as well

@ryan should we lock this topic as there is another one with about … uh… 400 posts? :slight_smile:

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Hi @patrickemsf - I see that support has already confirmed resolution for you. Sorry for the delays.

1 Like
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I actually locked that one in hopes that people would come here instead :slight_smile:

1 Like
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Hello Ryan,

I’m having the same issue as everyone else…

  1. More than 10 days. I actually tried turning off and back on after 6 days…but it didn’t help.
  2. Yes.
  3. 4 days ago. Ticket #1528116
  4. Free.
  5. ERR_SSL_VERSION_OR_CIPHER_MISMATCH
  6. Directly.

Thank you for all the help!

2 Likes
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And now it’s active.

Thank you for the quick help!

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Hey, I have the same issue.

  • Authorizing for 3 days
  • Contacted support, no help yet
  • Ticket number #1528609 and #1529411.
  • Free plan
  • If I use http, no errors, but if I use https, I get ERR_SSL_VERSION_OR_CIPHER_MISMATCH.
  • Directly signed up.

Thanks.

1 Like
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Two tickets take twice as long to solve since Support needs to track two issues. Please close one of them.

2 Likes
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Hi, i have issue with Authorizing Certificate more than 24 hours

Ticket id: 1530787
Universal SSL Status Authorizing Certificate (around 36hours)
free plan

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Sorry for the delays, but it looks like support already resolved it (and the thread auto closed). If you are still having issues you can reply back to the original ticket.

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Update: This problems occurs so many sites. Still I’m Facing one of website name (http://embassyedgedevanahalli.com/) could you please solve me.

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Hi, i have issue with Authorizing Certificate more than 24 hours

Request #1533403
Universal SSL Status: Authorizing Certificate
Free Plan

Thanks!

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Please follow the instructions in the first post on this page.

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Support helped. Probled sloved. Thanks! :+1:

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Same issue as eveyone else here,

it’s been 48 hours still on “Authorizing Certificate” (flexible)
request #1534266

Also on free plan

Thanks