Since google domains was shutting down, I created a cloudflare account and transferred my domains and have been extremely happy so I advised my spouse to do the same. I said, “create an account and set up a payment method and I’ll help with the transfers.” By accident they signed up for and prepaid the $240 for a pro account even though they only needed to transfer a single domain. Customer support absolutely won’t help refunding anything. Do we have any recourse?
Has there been created any ticket for this issue?
Has she cancelled the subscription right away? This has to be done.
Yes, she cancelled the subscription as soon as she realized and ticket number is 3111571. This was all done within 30 minutes of signing up.
We have raised this ticket with our internal teams. As soon as we have an update we will let you know. Appreciate your patience @gimmespam.
Appreciate it, I love Cloudflare’s service offerings. It was an honest mistake.
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@eportillo said there was an internal ticket. Can I get an update from that?