SPF Record Update

I have been instructed by Spectrum to contact your company about updating so people with gmail email accounts can receive our company’s emails. Currently, they are not. We can receive them, but they can’t receive ours. I was instructed by Spectrum to give you this information.

v= spf****1 include:_ spf**.twcbc.com ~all**

Please contact immediately as this is a BIG problem for our business.
Thank you.

  1. Login to your Cloudflare dashboard
  2. Open the site in question
  3. Select DNS (from the left menu) to go to the DNS manager for your domain
  4. Add or (update the existing) the TXT record to reflect the info provided by Spectrum.

We were unaware that we even had Cloudflare until Spectrum informed us, so I don’t know any login information. Nothing was provided except the items listed in the last post. I just made a new account to be able to try to get questions answered since I can’t reach someone on the phone.

The only way you’ll be able to regain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

Barring recovery of the existing Cloudflare account, you will need to move your DNS to an account that can access.

You may want to inquire with any web developers, former staffers, or IT service providers you have worked with that may have set up a Cloudflare account to manage your DNS

Spectrum is giving me the run around. They state that you are responsible for the email domains purchased from Spectrum. I need to know if you, Cloudlfare, are the third party that hosts/provides Spectrum’s domain emails? We are getting blocked from all gmail emails sent out. Spectrum is pointing the problem at you.

To our knowledge, no one had set up an account until learning about this from Spectrum last Thursday. I log into Spectrum Business email web portal.

Are you able to share your domain so we can run some checks for you?

If not, do a simple dig or a WHOIS query on the domain and let us know what nameservers the domain is using.

AndersonRealEstate .org

Your DNS has an existing SPF that suggests that someone was routing your outbound email through Mimecast email security. That strongly suggests that your were working with an IT service provider at some point. Finding them may be your best option.

OK- thank you. I assume that this means Cloudflare has nothing to do with what needs to be fixed (just for the record when I call Spectrum back)?

Cloudflare is the tool that you, or someone acting on your behalf, is using to manage your DNS. Cloudflare provides the tools, but does not manage them for you. They cannot make changes on your behalf nor grant account access other than via the self-service recovery links I shared earlier.

Discounting doing nothing, there are essentially four solutions.

  1. You can contact the party that created the Cloudflare account and see what you can work out with them.
  2. You can possibly recover the existing Cloudflare account.
  3. You can move your DNS to another Cloudflare account.
  4. You can move your DNS to another provider.

OK- thank you.

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.