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What could lead to this message?

Welcome to the Cloudflare Community. :logodrop:

That message comes from the web application on your origin server. Have you reviewed its logs yet? They should contain your answer.

What logs should I check?
They decide to delete the zone in Cloudflare and create a new one.

The ones created by

You should know better than anyone here where your web application writes its logs.

That’s almost never a good idea and tends to only delay finding the solution.

Start by pausing Cloudflare and observing what happens when you connect directly to the web application running on your origin server.

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