Some videos get stuck processing

Developers Stream
1

Hello!
We recently took inventory of the videos in our account and found that a handful of our 1500+ videos never finished processing. I can count a total of 8 videos that have not finished processing, with the latest one being 22 days ago. So its a very small % but i figured it would be good to create a topic for it.

The videos vary in length, from a couple of minutes to 40+ minutes.
Here are the 4 latest examples:
0aa137c38b89614f86b1128fdccf3b46
9a24e1d4327bc37d45ec656c454d51eb
aba1bad3fefd2deb787e663358339dcc
ba90c6faffeecbb69e5463c1aea21341

We (or rather, my client) run a SaaS startup company and these sort of issues risk causing us to loose customers. So it would be good if we could get some input on this.

Looking forward to hearing from you!
Best Regards

2

Thanks for your feedback. We’ve made recent improvements that cut down on videos getting stuck in processing state. I’ll investigate the specific video IDs you shared to understand what went wrong and keep you posted.

1 Like
3

This has now been resolved. You should no longer see occasionally instances of videos getting stuck in processing state.

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4

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