Some users according to GEO location can't access our website

Hello all,

Our website has been working for some people and has not for others. For example, my computer at home in Luxembourg when I try to access my site, it returns with “Safari cannot open the page because the server cannot be found”.

Our site is run on firebase and it is up and others within the uk and myself in Germany can access the site. This is very concerning as to why users are unable to access it. We did also flush our DNS entirely and still couldn’t access the site.

Support on this matter would be greatly appreciated.

Somehow DNS queries to some DNS servers failed.


I’m afraid that Community can’t assist much and you may need to contact Cloudflare support for this issue.

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