Some times and on some computers can't access my website without www in front

[user13275]

Hi. I have set up my custom domain with kajabi through Cloudflare - it has worked well for years. I have the rules set up in page rules as all the help here has outlined.

What I don’t understand is why on some computers or intermittently when i Type in my domain withOUT www - I get the message “This site can’t be reached” - DNS_PROBE_FINISHED_NXDOMAIN

Thank you in advance for your insight!

[fritex]

Greetings,

I am sorry to hear you are experiencing an issue with your domain.

@user13275

on some computers

@user13275

DNS_PROBE_FINISHED_NXDOMAIN

Regarding above stated error, kindly may I suggest looking into below article for more information about why this error happens and how to trobleshoot it:

Community Tip - Fixing the DNS PROBE FINISHED NXDOMAIN error

Error Try the suggestions in this Community Tip to help you fix DNS_PROBE_FINISHED_NXDOMAIN. Background NXDOMAIN stands for non-existent domain. When a domain cannot be resolved it is an issue with the DNS servers or the domain name is newly registered or not yet registered at all. NXDOMAIN can also take place due to network or DNS server problems. A response other than a valid IP address (e.g., timeout, SERVFAIL, NXDOMAIN or NOERROR) most likely points to the origin as the source of your iss…

@user13275

it has worked well for years

Was it working over secured HTTPS connection?
May I ask what SSL option have you got selected under the SSL/TLS tab at Cloudflare dashboard for your domain ( Flexible, Full, Full Strict … )?

@user13275

I have the rules set up in page rules

May I ask what options do they contain?

@user13275

withOUT www

May I ask have you checked under the DNS tab at Cloudflare Dashboard for your domain name if there is an existing A carmeldarienzo.com or maybe a CNAME carmeldarienzo.com hostname?

Can you share your domain name here?

[user13275]

I am really grateful for your response.
The domain is carmeldarienzo.com
Let me go through and answer your questions if i can
thank you very much

[user13275]

@fritex

Was it working over secured HTTPS connection?
May I ask what SSL option have you got selected under the SSL/TLS tab at Cloudflare dashboard for your domain ( Flexible, Full, Full Strict … )?

I am not sure how to answer “was it working over secured HTTPS connection”
IT is checked as FULL

[fritex]

@user13275

carmeldarienzo.com

I checked using online tool and a DIG command, and unveortunately I cannot found any of the A carmeldarienzo.com or a CNAME carmeldarienzo.com record configured.

An A, AAAA or CNAME record was not found

This post contains info on the errors: An A, AAAA or CNAME record was not found… Causes of this error This error is caused when there is no relevant A, AAAA or CNAME record in Cloudflare for your domain or www.yourdomain. It can also appear in reference to MX records if one is not present for your domain. Tips for fixing the error You will need to add a DNS record pointing to your host for your website to function correctly. The content of the record needed will be available via their contro…

You can add the missing @ (also carmeldarienzo.com) using below tutorial:

Adding DNS Records

This tutorial covers adding general DNS records and specifically A, AAAA, CNAME, MX and TXT records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question Click [image] [Please note, the content of the records below are solely for example purposes and should be replaced by valid records with content provided by your web host] Please select which record you need help adding:

A Record

<a class="lightbox" href=&quot…

If so, redirect any request from carmeldarienzo.com to www.carmeldarienzo.com using a Page Rule and tutorial from below (good for the SEO):

Redirect example.com to www.example.com

This tutorial covers redirecting example.com to www.example.com when using Cloudflare, to do the opposite, please see Redirect www.example.com to example.com. You should replace all instances of example.com in the screenshots with your domain. Step 1, The DNS Record: The first thing you will need is a DNS record for @, set to . This can point to any IP address as the redirection page rule will execute first. I would recommend pointing it to 192.0.2.1, a dummy IP. [image] Step 2, Th…

[user13275]

Isn’t this the Cname configured?

[fritex]

@user13275

this

WWW yes it is, but not the carmeldarienzo.com alone from what I see?

@user13275

withOUT www

I am sorry, my bad as I misread this at start → “without www” it does not work, and with www it works, and I written the steps vice-versa for missing www hostname instead of the missing carmeldarienzo.com.

May I ask, have you got any A or CNAME with carmeldarienzo.com at the DNS tab for your domain name?

[user13275]

I really appreciate your help. Truth be told this is all a bit baffling to me, but I will follow your directions and really appreciate your help. The page rules are in. and again, sometimes it works, sometimes it doesn’t . So strange.

[user13275]

no A record, just the CNAME one I posted the picture of

[user13275]

I think you nailed it.
I just noticed that it says to do what you are saying under the DNS page

[fritex]

Kindly, the steps from my above post would be:

1. Navigate to the DNS tab

2. Add another DNS entry as CNAME for @ (this is the same as your root domain carmeldarienzo.com) that looks like the www one and make sure it’s proxied and set to .

3. After this, navigate to the Page Rules tab and create one to:

Match first input field to the carmeldarienzo.com/*
and add a Setting for Forwarding URL (301)
enter the https://www.carmeldarienzo.com/$1 in the input field

In picture, should look like below:

[user13275]

ok… will do!

[user13275]

I will work on this and report back…
thank you very much

[user13275]

Yes, I followed your instructions
in the DNS I added the @ CNAME as instructed and got a message “Because CNAME records are not allowed at the zone apex (RFC 1034), CNAME flattening will be applied to this record.”

Then checked my page rules
the first one is www.carmeldarienzo and the second one is carmeldarienzo
made sure everything was as you instructed - went back to the original computer that was not accessing the site and now it works!

[fritex]

I can confirm it’s already working on my end and I do see CNAME when I check for it using online tool and DIG command on my PC device

;QUESTION
carmeldarienzo.com. IN A
;ANSWER
carmeldarienzo.com. 300 IN A 188.114.96.2
carmeldarienzo.com. 300 IN A 188.114.97.2

301 redirect from non-www to www works too

https://carmeldarienzo.com
**301 Moved Permanently**
https://www.carmeldarienzo.com/
**200 OK**

@user13275

and now it works

Yes, true.

It might take few minutes or an hour due to the DNS propagation time around the world, but from now on that’s working

[user13275]

I am SO Grateful. You are a genius and a generous one of your time.
I will pay your kindness forward. Thank you again.

[fritex]

@user13275

Thank you again

@user13275

kindness

I am glad you have resolved it and I am happy to assist you with it