Thanks for the suggestion, but I’m fairly certain that Cloudflare could easily figure out that this is an issue, and would know how to prioritize (and fix) it. Monitoring forum threads is one way, monitoring their traffic would be another. I do think they just have different priorities. Maybe that’s right, maybe that’s wrong, but I certainly lost half an hour of my valuable time due to a bad user experience (non-)design.
Another bad UX thing that they should really fix is being really clear about what the DNS import tool can or cannot do. Nowhere in its UI/UX is there a clear indication that the tool can be expected to miss entries when importing. Yet I have told clients (web dev, consulting) in the past to just use that, not being aware that they may have lost some records in the process, not warning them to definitely double-check. Only recently, via some knowledge base article, I found out about this, and it hurts. Again, something I could have and should have known better (though how many even developers can you reasonably expect to understand the intricacies of trying to import DNS records and whether or not that’s a failsafe and guaranteed-to-work process), but in the end it’s still a user that had a worse experience than could reasonably be expected.
I love Cloudflare, I hope they’ll fix these. I know I put these thoughts in the wrong place, by the way. Thanks for listening.
“Be the change you want to see in the world.” (Mahatma Gandhi)