Sites not resolving and ssl issue

Website, Application, Performance
1

What is the name of the domain?

phoenixhealing.us, buycbdproducts.online

What is the error number?

no number

What is the error message?

cant connect to server

What is the issue you’re encountering

sites not resolving and ssl issue

What are the steps to reproduce the issue?

none so far

2

You don’t appear to have DNS records for your root domain or www (and whatever other entries you need). If you’ve moved your domain to Cloudflare add/confirm the DNS records for each domain in your Cloudflare interface as needed. You may need to export these from your previous DNS provider.

3

Hi cscharff,
Thanks for your response. Will try to export from previous provider…
Cheers.

1 Like
4

I downloaded the DNS records from the previous server abut when uploading got this error: Error while parsing zone file: dns: not a TTL: “hostname,ttl,type,content,priority” at line: 1:34.

5

Depending on what’s in the zone file the first line can sometimes have crus that’s not needed. I’d make a copy of the file and then delete the first line. In this example BIND file (for example) you could delete quite a bit.

        3w IN      MX  10  mail.example.com.
           IN      MX  20  mail.example.net.
mail       IN      A       192.168.254.4
joe        IN      A       192.168.254.6
www        IN      A       192.168.254.7
ftp        IN      CNAME   ftp.example.net.

Those are the only needed entries from that file.

Here’s another example where there is no cruft to begin with.

Um but based on the need for a ttl in the error this last example might be better…

6

Thanks again cscharff,
I have attached a copy of the records - can you indicate which ones I need to add at Cloudflare - I am thinking to manually add the records following your suggested protocol..

7

looks like I can’t attach a csv

8

Thanks for your advice cscharff, I added the required records manually and everything seems to be normal..