I’ve had reports from users in Switzerland using the salt.ch network that my domain (songwhip.com) is unreachable. They see the page loading indefinitely. The same users can reach the site when on devices using different mobile network provider (Swisscom), also when their device is connected to wifi they can reach the site fine.
This seems like a DNS issue as it affects all pages under the domain. Would anyone be able to help me to diagnose this issue?
I am in CA. Our websites are not loading when using mobile data even tethered to laptop. WIFI no issue. Tested many providers and appears to be CA area only. AZ, NV and NY appear to being loading pages normally when on data. I switched one of our websites off CF and that resolves the issue. So IMO, it has to be something related to CF service. Sent trouble ticket hope to hear back soon as I cannot switch our other websites off CF due to other reasons.
Oh and wilsonpage, I tested songwhip.com and we here in CA are getting the same error that all my CF websites are getting. Slow if not timed-out page loads. WIFI, your page loaded without issue. If you have the ability to bypass CF for now, that will most likely resolve your issue until they fix what is broken.
Same here for me as well, I’m on AT&T ISP in California and multiple Cloudflare sites are slow or timing out for me including songwhip.com. Cloudflare’s IPv6 DNS service is also out for me, that may be related, see my earlier post High packet loss to IPv6 DNS servers
@dmz another site I noticed having issues on AT&T in california is api.onepeloton.com (api site for the exercise equipment manufacturer). Also appears to be a Cloudflare customer. the IPv6 addresses for api.onepeloton.com don’t respond to ping, on an IPv6 capable network those would be used first.
@sdayman for websites the problem seems to be coming up for folks on certain ISPs (AT&T in particular) and with some Cloudflare websites not all. songwhip.com was definitely broken before but is working now. Given that folks are still complaining about this in the last hour it likely needs more investigation.
For the DNS service, yes, 22.214.171.124 (the IPv4 DNS service) is working fine. It’s the IPv6 service at 2606:4700:4700::1111 which is broken, and again from particular ISPs (AT&T). If I ping 2606:4700:4700::1111 right now from AT&T, I get no response at all.
Same here. We are in Arizona. We just noticed that our site doesn’t work when using AT&T cellular. It only works when the phone is connected to wifi. I also noticed that cloudflare.com and other companies listed as their clients’ on their sites do not work either when using AT&T cellular. We tried used 5 different phones with AT&T service and using Safari and chrome. We get “safari cannot open the page because the network connection was lost” error.
Please send an email to noc cloudflare com with traceroute to the problematic host and your source IP address if you are still having an issue. We will investigate on this. Thank You!