Site refuses to add domain due to outstanding balance, which was paid

General Billing
1

What is the name of the domain?

unpaidintern.com

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cannot finish domain setup

What steps have you taken to resolve the issue?

Try to add domain, tried a paid tier, doesnt work.

Billing issues requre a Billing ticket with Support

01416270

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Have opened ticket over a month ago.

2

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

Screenshot 2025-02-28 at 7.33.37 AM

3

Hello,

Thanks for the reply, I opened a ticket on 3/6/2025, case n° 01416270
I have had not a single reply.
Can you ask internally for somone to take a look at it?
Thanks

Kind Regards
Pierre

4

Duplicate cases slow your reply time. Did support respond on your ticket?

5

I have had not a single reply on the support ticket.
Been open for over a month.

1 Like
6

Well, posting on X ccing the CEO did the job, within 20min the problem was resolved.