Site not working on desktop but working on mobile browser after enable proxy

[bmasaud]

What is the name of the domain?

vcm.com.sa

What is the error number?

empty page on desktop browser

What is the error message?

no error messages, content is not loading on desktop site

What is the issue you’re encountering

Site is not working desktop browser (chrome, IE, Mozilla ) but working on mobile

What steps have you taken to resolve the issue?

our site vcm.com.sa is working from mobile but not from desktop

if I will disable proxy its working but giving ssl error and working on desktop and mobile as well
currently on origin server ssl cert is configured but its giving warning but when we enable proxy, site start working without ssl error on mobile but not on desktop

I am using ssl (full) which is allowing mobiles to browse the site but not desktop
I have tried flexible mode, its ended up with too many redirects.

Please advise

thanks

[mcorreia]

Hi there,

This is not an SSL/TLS issue, you encryption method is fine, otherwise it would be outputting 5xx errors (525/526).

As for the webpage, it’s working both desktop and mobile. It loads a blank page, but it does load with a 200 status.

cf-cache-status is DYNAMIC, which means this is the page your origin is providing to Cloudflare and tracing it, it hits no rules or anything at Cloudflare.

So you need to figure out why the origin is sending a blank page with a 200 status.

One thing that I did notice is that in FF the desktop page loads, but only if the dev console is disabled, otherwise it will also load a blank page, and in curl I can also get the page to load.

I feel that there might be some issues with your JS that is preventing the page paint.

Take care.

[bmasaud]

@mcorreia

cf-cache-status

Thanks @mcorreia ,

If its an issue with JS on backend than page should not load by disabling proxy as well, If I will disable proxy, I can see page with SSL error(which is known)

its working from safari as well without any issue