Site não carrega em provedor VIVO

What is the name of the domain?

What is the error message?

Timeout

What is the issue you’re encountering

Site não carrega em provedor VIVO

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

Ao tentar acessar o site via outros provedores como Claro Net, provale etc ele carrega normalmente, mas usuários com provedor Vivo não conseguem

Realizando testes de DNS e no servidor ambos estão OK.
Teste de MTR mostram que o problema possivelmente está na Vivo com a CF.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
menuvivofibra - 0 18 18 0 1 3 1
No response from host - 100 3 0 0 0 0 0
201-1-225-76.dsl.telesp.net.br - 7 15 14 2 5 15 2
No response from host - 100 3 0 0 0 0 0
152-255-212-57.user.vivozap.com.br - 0 18 18 3 6 15 3
187-100-168-137.dsl.telesp.net.br - 0 18 18 9 11 17 10
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
No response from host - 100 3 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Screenshot of the error

Hi @tcampos,

You will need to reach out to VIVO to inquire into why your site is not available on their ISP.

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