Site keeps returning shopify error page

Hello.

I’ve recently changed platforms from shopify to gomag. When i deactivated my shopify store i didn’t unlink the domain. Now, when i reactivate the store, it doesn’t even let me access the domain’s settings.

When accessing my domain address i get the shopify error page:

There was a problem loading this website

Try refreshing the page.

If the site still doesn’t load, please try again in a few minutes.

[Refresh Page Button]

My guess is that shopify still has some link to my site. I need that removed.

Thank you!

Greetings,

Thank you for asking.

Sounds to me like your domain name is stuck in their SSL for SaaS integration :thinking:

Have you tried contacting Shopify support about this and to double-check this for you and possibly to unhook your naked domain and www hostname from their setup/integration? :thinking:

Kindly, I’d suggest you to use the below article and the tool mentioned inside it to resolve your naked domain and www hostname with it. Below article describes more in detail about this issue, if that’s your case too as it sounds to me:

Kindly, may I ask you if you could use the tool called “Liberate the Hostname” from the article below and repeat the process using below tool for both www.domain.tld and naked domain.tl just in case:

Otherwise, if still nothing, write a ticket to the Cloudflare support and share your ticket number here with us so we could escalate your issue.

You might be offered to switch to the new Customer Support Portal and create a ticket there.

cc

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