Site is not accessible to a set of users, who are based on APAC region

[venkatesan]

What is the name of the domain?

smartlead.ai

What is the error number?

None

What is the error message?

Blank Page or The site cannot be reached

What is the issue you’re encountering

Users from APAC countries especially Philippines, Indonesia are not able to access / view the site. For some users Site accessible with a VPN / changing to a different network (but not for all).

What steps have you taken to resolve the issue?

Clearing local Cache,
Flushing DNS,
Checking access to the site from a different Network,
Using VPN,

What are the steps to reproduce the issue?

Accessing the smartlead.ai from APAC region (Indonesia & Philippines)

Screenshot of the error

[venkatesan]

[malmeida]

Hi @venkatesan,

Have you found any evidence that this issue is related to Cloudflare?

If that is possible for you, could you please pause Cloudflare, and see if the issue persists with Cloudflare paused?

Thanks in advance.

Looking forward to hearing from you again soon.

[a.safwat]

we are facing the same issue with our customers in the Philippines, it seems to be related to the ISP. when the customer use vpn the website start working fine.

could you please advise how we can tackle this issue?