Site is down - was working but now it is not

I am relatively new to CloudFlare. https://zimjs.org was working for a couple weeks. Now it is not - and has not been for the last few hours. I can’t figure out how to report this directly to CloudFlare so am trying here. If someone could tell me how to “start a ticket” on a free account, that would be good too.

My console tells me that all is good and I did not make any changes (to anything). I have checked that the site is down for everyone and it was reported that it is. I had not purged CDN cache so was surprised that that was not still working. Subsequently, I did purge CDN cache to see if that would help and it did not.

I have tried to resolve directly to the server and it works. See below. So… any suggestions?

// note - URLS to the domain above are changed to _______ to get by the forum spam filter (sigh).

C:\Users\danzen>curl --silent --verbose _______ --resolve _______:443:192.99.32.140 --insecure

  • Added ______:443:192.99.32.140 to DNS cache
  • Hostname _______ was found in DNS cache
  • Trying 192.99.32.140…
  • TCP_NODELAY set
  • Connected to ______ (192.99.32.140) port 443 (#0)
  • schannel: SSL/TLS connection with ______ port 443 (step 1/3)
  • schannel: disabled server certificate revocation checks
  • schannel: verifyhost setting prevents Schannel from comparing the supplied target name with the subject names in server certificates.
  • schannel: sending initial handshake data: sending 165 bytes…
  • schannel: sent initial handshake data: sent 165 bytes
  • schannel: SSL/TLS connection with ______ port 443 (step 2/3)
  • schannel: failed to receive handshake, need more data
  • schannel: SSL/TLS connection with ______ port 443 (step 2/3)
  • schannel: encrypted data got 4096
  • schannel: encrypted data buffer: offset 4096 length 4096
  • schannel: encrypted data length: 4026
  • schannel: encrypted data buffer: offset 4026 length 4096
  • schannel: received incomplete message, need more data
  • schannel: SSL/TLS connection with ______ port 443 (step 2/3)
  • schannel: encrypted data got 874
  • schannel: encrypted data buffer: offset 4900 length 5050
  • schannel: sending next handshake data: sending 126 bytes…
  • schannel: SSL/TLS connection with ______ port 443 (step 2/3)
  • schannel: encrypted data got 274
  • schannel: encrypted data buffer: offset 274 length 5050
  • schannel: SSL/TLS handshake complete
  • schannel: SSL/TLS connection with ______ port 443 (step 3/3)
  • schannel: stored credential handle in session cache

GET / HTTP/1.1
Host: ______
User-Agent: curl/7.55.1
Accept: /

  • schannel: client wants to read 102400 bytes
  • schannel: encdata_buffer resized 103424
  • schannel: encrypted data buffer: offset 0 length 103424
  • schannel: encrypted data got 14600
  • schannel: encrypted data buffer: offset 14600 length 103424
  • schannel: decrypted data length: 142
  • schannel: decrypted data added: 142
  • schannel: decrypted data cached: offset 142 length 102400
  • schannel: encrypted data length: 14429
  • schannel: encrypted data cached: offset 14429 length 103424
  • schannel: failed to decrypt data, need more data
  • schannel: schannel_recv cleanup
  • schannel: decrypted data returned 142
  • schannel: decrypted data buffer: offset 0 length 102400
    < HTTP/1.1 200 OK
    < Date: Sun, 16 Jun 2019 16:53:43 GMT
    < Server: Apache
    < Accept-Ranges: bytes
    < Content-Length: 18292
    < Content-Type: text/html
    <
  • schannel: client wants to read 18292 bytes
  • schannel: encrypted data buffer: offset 14429 length 103424
  • schannel: encrypted data got 3921
  • schannel: encrypted data buffer: offset 18350 length 103424
  • schannel: decrypted data length: 16384
  • schannel: decrypted data added: 16384
  • schannel: decrypted data cached: offset 16384 length 102400
  • schannel: encrypted data length: 1937
  • schannel: encrypted data cached: offset 1937 length 103424
  • schannel: decrypted data length: 1908
  • schannel: decrypted data added: 1908
  • schannel: decrypted data cached: offset 18292 length 102400
  • schannel: encrypted data buffer: offset 0 length 103424
  • schannel: decrypted data buffer: offset 18292 length 102400
  • schannel: schannel_recv cleanup
  • schannel: decrypted data returned 18292
  • schannel: decrypted data buffer: offset 0 length 102400
ZIM JavaScript Canvas Framework - Code Creativity!

ETC.

Your domain has been suspended by the registry

https://icann.org/epp#clientHold

You need to clarify this with your registrar.

1 Like

Well - that is a fast response!! Thanks. We will look into it. How did you find that? And any thoughts on what it means? Anyway - thanks again and will start to hunt down a solution.

A whois on your domain revealed that.

That your domain has been suspended by the registry :wink:. Why, is something only they can clarify.

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Thanks! I read this too… okay - off I go.

This status code tells your domain’s registry to not activate your domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when your domain is subject to deletion.

Often, this status indicates an issue with your domain that needs resolution. If so, you should contact your registrar to resolve the issue. If your domain does not have any issues, but you need it to resolve, you must first contact your registrar and request that they remove this status code.

Great - it was a bad e-mail in the domain listing. Changed that and confirmed and it unlocked.

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