Site Excel Export Stuck on old data

Hi

I’m a complete nube, so please bear with me.

Have an issue with a client using an excel data export on our site. The export seems to be stuck on old data. i.e. is not the data currently on the sql database. I assume something at their end / cloudfare is stoping form up to date data from being picked up. What can I do to fix?

Thanks

Simon

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