Contacted SG and told them about the problem. They are saying that they cannot do anything since our account was deleted from their server. They suggested to contact Cloudflare for removig this domain from their servers.
Please help. I don’t know how to remove legacy records from Cloudflare since those were created by SG service.
Here is the transcript of chat with SG
Welcome to our LiveChat!
Let me check on that, please
I see your account was last active by 2021-05-25 and was terminated after that since it wasn’t renewed, so at the moment of termination any services related with the domains , be it Cloudflare or some other is permanently deleted and deactivated
That said, at the moment both domains mentioned are currently with Cloudflare name servers, so while the domains exist in there and work with their name servers Cloudflare cannot be activated with another hosting company
You should point the domain names to the other hosting company and then delete the domains from cloudflare.com as per: https://support.cloudflare.com/hc/en-us/articles/360033554252-Removing-a-domain-from-Cloudflare
I understand, however in this situation that isn’t relevant firstly because there is no longer active service on our end and secondly because the domains are set through cloudflare.com with their name servers, so the above should be done
How to login to Cloudflare? With which credentials? because Cloudflare service was integrated with SG and I didn’t have a seperate Cloudflare account back then.
That will have to be checked with their support additionally, because I’m afraid we don’t have access to this information, where you can provide them with those two links to confirm domains are on cloudflare.com and with their name servers:
these urls are not opening on my browser
That’s okay, you can copy them and forward to cloudflare.com they’d be able to load them where from your end you can try loading them from kproxy.com/
So, as I understand, I have to contact Cloudflare and ask them to remove legacy domains from their servers. After that, I can configure Cloudflare on my sites.
Is it correct?
That’s right, yes, where you should additionally point the domains to the other company name servers as well
SG cannot do anything. Is that also correct?
That is correct, yes, since there is no active service or domain registration with us currently no actions can be taken from our end