What is the name of the domain?
What is the error number?
“Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
What is the error message?
“Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
What is the issue you’re encountering
Hi Cloudflare Community, I’m encountering an issue while trying to connect my domain to Cloudflare. When I attempt to complete the setup, I receive the following error message: “Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” However, when I go to my Billing page, it shows $0 and no outstanding balance or pending invoices. I’ve reviewed all tabs under Billing (subscriptions, invoices, payment methods) and everything appears clear. Could this be a bug or a stuck state on my account? I’d appreciate any help or guidance to resolve this so I can proceed with adding my domain. Thanks in advance!