Site can't provide the secure connection

one of my client’s website faced an issue since morning I think that when he tries to open his company website he faced an issue “That the site can’t be reached”, he approached me and asked me to solve this issue but I’m a newbie I still not understand is it DNS issue or Website Hosting issue, can any one guide me little bit that How can I solve the issue?

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Your client may be facing a local DNS or connection issue. The site loads properly over HTTPS everywhere…except the New York test. Where’s your client connecting from?

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I tested and it loads fine from my end.
Could be due to local DNS as @sdayman already stated in a post from above.

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