Shopify Ticket

Hi, I am also having this issue with Shopify. I sent an email detailing the issues. The ticket # is 2340641

Hi @user16712,

Do you know who the previous provider for your domain was that used Cloudflare? If so, please contact them and ask them to remove any Cloudflare configurations for your domain, specifically SSL for SaaS / Custom Hostnames.

If you can’t get in touch with the old provider, Ask Shopify to follow the process to create an HTTP ownership_verification record.

If you try both those and have no success with either, let us know and we’ll have to escalate your Cloudflare ticket so Cloudflare Support can ask you to verify domain ownership of the domain by adding a txt record to the domain. This will likely take significantly longer than either of the options above.

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