Shopify says "Your domain has a Cloudeflare Proxy" - but we don't

[new-brands]

What is the name of the domain?

grovescience.com

What is the error message?

“Your domain has a Cloudeflare Proxy, which is not supported by Shopify”

What is the issue you’re encountering

Shopify thinks we have a Cloudeflare proxy, but we don’t seem to have one set-up

What steps have you taken to resolve the issue?

Ensured that there is no Cloudeflare proxy turned on

What feature, service or problem is this related to?

DNS records

Screenshot of the error

[new-brands]

Sharing why we believe there is no Cloudeflare proxy.

[sandro]

You are right, your DNS entries are not proxied. You need to contact your host and clarify with them why they think the proxy is enabled. Cloudflare cannot help with that.