Shopify O2O Proxying

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

Can’t Proxy CNAME

What steps have you taken to resolve the issue?

Read through documentation, watched videos and checked community posts.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Go to this page - Shopify | Provider guides · Cloudflare for Platforms docs.

I have the cname but it will not allow me to change the proxy status to Proxied.

Screenshot of the error

Screenshot (10).png

2

Looks like already using Shopify despite DNS records not proxied :orange: :thinking:

server: cloudflare
powered-by: Shopify

Are you using CNAME or A type of the DNS records pointed to the Shopify?

May I ask if you’ve followed the instructions from article below to enable Shopify for your domain at Cloudflare? :thinking:

Helpful:

O2O will work automatically on proxied CNAMEs anyway so doesn’t need to be enabled by Cloudflare manually. Just ensure you are using your provider’s CNAME and not A/AAAA records.

If you’re still getting that error, please share a screenshot, and we’ll be happy to re-check.

3

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.