Shopify email domain authentication has failed

What is the name of the domain?

What is the error message?

Domain authentication has failed. Review your DNS configuration and try again.

What is the issue you’re encountering

Although we copied 4 CName records to Cloudflare, it appears that the domain authentication has failed

Can you show a screenshot of those records?


These are the records that I have added to Cloudflare.

It looks like the “Flatten all Cnames” option is enabled in your DNS settings, you need to disable that.

Thank you for your help and yes, that is indeed what caused it. Can I go ahead and enable after the authentication passes? Or should I keep the “Flatten all Cnames” option disabled?

I’d keep it disabled. You can flatten individual records if you have a need to, but there’s not much use in doing so for most purposes.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.