Setup subdomain www is not working

[dcren2010]

Hi all,

I deployed my project online and set up my custom domain for it, and I wanted to add the subdomain “www” for my website, which I did, but the website shows “Connection timed out, error code 522”.

I searched online, then I tried to add “@” for the recode, but it says “An A, AAAA, or CNAME record with that host already exists…”. I checked my original DNS and deleted all the records there, still got this error, did I miss anything, or what other step do I need to do? to make my subdomain work?
(btw, this domain was used in Shopify, and I removed it from the Shopify domain setting already)

Thank you for the support
Dylan

[anon9246926]

A record for www subdomain already exists. It is a the bottom of the screenshot.

As you are using Pages, check out this documentation on how to correctly add custom domains to a project

Custom domains · Cloudflare Pages docs

[dcren2010]

Hi there, thank you for the quick reply, yes, I added the www at the bottom, but my website: wwwdigitalinsightmktgcom is not connected, and shows the connection timed out. I even tried removing the www one and adding @ as the root, still had that already existing error.

But I will read the docs first, see if I can figure it out, Thanks!

[anon9246926]

@dcren2010

But I will read the docs first, see if I can figure it out, Thanks!

If you can’t figure it out after reading the documentation above, I’ll happily provide you with further direction.

[dcren2010]

That would be great, thanks in advance!

[GeorgeAppiah]

Since the apex domain has been added and working correctly already, I think this guide would be more appropriate if the goal is to redirect the www subdomain to the apex domain:

Redirecting www to domain apex · Cloudflare Pages docs

[dcren2010]

Hi GeorgeAppiah,

Thanks for the reply, and I tried to add either A with IPv4 or AAAA with IPv6, but both showed the “CNAME record with that host already existed”, I believe it’s the www one.

Still not working

[dcren2010]

Hi there,

I enabled the DNSSEC from my registrar, but this doesn’t help either, wondering what else I can do.

[GeorgeAppiah]

@dcren2010

I tried to add either A with IPv4 or AAAA with IPv6, but both showed the “CNAME record with that host already existed”

You need to delete the existing CNAME record for www before you can add the A or AAAA record. You can’t have both CNAME and A records for the same name!

[anon9246926]

DNSSEC does nothing in this instance.

Follow the advice given by @GeorgeAppiah

@GeorgeAppiah

You need to delete the existing CNAME record for www before you can add the A or AAAA record. You can’t have both CNAME and A records for the same name!

[mcorreia]

Hi there,

I see that your apex is working without www. , but with www is outputting a 522, this is due to your host not answering requests for www..

There are 2 ways of solving this:
1 - On your dashboard go to Rules → Redirect Rules and create this rule:

or

2 - Go to Workers & Pages → Overview → digita##### → Custom domains and add www.yourdomain.com side by side with the custom domain you already have there.

Take care.

[dcren2010]

Thank you very much!!!
Both ways work for me!