We are trying to point our domain name to our new kartra website, but the issue is that Kartra’s instructions state to just create a “Cname” record and remove the “A” record. So you would only have a https://www.domainname.com and then you would set up a redirect so that the domain name without the www points to https://www.domainname.com Unfortunately when I do that and go to the website I get an error saying that we’re not allowed to do and that you cannot just have a Cname record and no A record . Below are the instructions kartra sent us on how to setup our domain dns records. Please let me know how we can point our domain name to kartra. We are just using the Cloudflare free plan.
Okay, I was actually able to get the cname record to work if I kept the old A record in there. The only issue with this is that the domain name without the www still goes to the old server then. I tried creating a redirect rule but it isn’t work. See redirect rule below. What can I do here to get it to redirect properly.
Set the A record for ginaconnects.com to 192.0.2.1 (a dummy) and make sure it is proxied. At the moment it is unproxied and pointing direct to the origin so Cloudflare can’t intercept the request and redirect it. Your redirect looks OK from the screenshot so should work when you do that. (Assuming www.ginaconnects.com has a CNAME pointing as required which it seems to be at the moment)
For any service that asks for a CNAME like this, you can’t use the apex domain as although Cloudflare will do a CNAME in the dashboard, it has to return the ultimate IP address when queried to comply with RFCs.
An example of this comes from Cloudflare themselves who have to CNAME to statuspage.io for www.cloudflarestatus.com, cloudflarestatus.com goes to a Google host to redirect to www.
I don’t think it is, ginaconnects.com is returning 192.0.2.1 to me - I should see it return a Cloudflare IP address. You need to proxy that 192.0.2.1 A record (set to orange cloud). The CNAME should not be proxied (grey cloud) - that seems correctly set.
One last thing, there’s no HTTP to HTTPS redirect. Best to switch on “Always use HTTPS” or use a page rule to redirect (http://ginaconnects.com times out)
