Setting up a website from another host

Answer these questions to help the Community help you get started.

What is the domain name?
pinkspadeconsulting.com

Have you searched for an answer?
yes

Please share your search results url:
https://community.cloudflare.com

When you tested your domain using the [Cloudflare Diagnostic Center](https://www.cloudflare.com/diagnostic-center/), what were the results?
Error 1014

Describe the issue you are having:
I purchased my domain from apple, which uses CF as the host. I have built a website through Universe (onuniverse.com). I have followed all steps from both Universe and CF to get my site live, but no luck. I have utilized all resources, read all articles, and I’m just not understanding what is the problem. Im BRAND NEW to this, so my technical lingo is far below the average user.

*What error message or number are you receiving? *
Error 1014

*What steps have you taken to resolve the issue? *

  1. Followed all instructions from both hosting sites.
  2. reached out to Universe support
  3. Read the community articles

Was the site working with SSL prior to adding it to Cloudflare?
It has never worked. Im setting it up brand new.

What are the steps to reproduce the error:

  1. visit `www pinkspadeconsulsulting com
  2. visit pinkspadeconsulting com
    3


*Have you tried from another browser and/or incognito mode?*
Yes. 

type or paste code here

If you were to search your error code in community you would of found alot of topics covering this.
You can also just click on 1014 and it will be bring up relevant topics.

A 1014 means you’ve pointed your DNS to another Cloudflare user’s account, and they (the other user) don’t have it set up to allow this.

https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-1xxx-errors/#error-1014-cname-cross-user-banned

Reach out to the user you are trying to point your domain name to and they will be able to assist.

1 Like

I did search the error code. I also watched several videos on YouTube explaining what the 1014 error code is. But I’m not understanding how I’ve pointed it to another Cloudflare users account? My domain is already hosted by Cloudflare, I just need to add a site to my Cloudflare domain. If I create the cname with the name pinkspadeconsulting.com pointed to onuniverse.com, how is that pointing to another Cloudflare account?

pinkspadeconsulting.com and onuniverse.com are most likely on different user accounts, right?

They have separate Cloudflare account credentials.

1 Like

Pinkspadeconsulting.com is the domain I purchased directly from CF. Onuniverse.com is where my website host instructed me to create and point a CNAME record to. To my knowledge, I only have one CF account.

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