I have been having issues with my website for days. I raised support with Cloudflare and surprisingly, for two days, I have not received any reply.
I have just upgraded to professional plan this month and I feel ignored by Cloudflare. Just need a solution, my website is down.
Cloudflare Support will have sent you an automated email response. Make sure you have read and responded to their email.
In this case, I suspect that your origin server is the issue. Using what I suspect is your origin servers IP address, all requests return a 503.
% curl --resolve tstga.com:443:x.y.z.20 https://tstga.com/
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<hr><p>HTTP Error 503. The service is unavailable.</p>
You can Pause Cloudflare, resolve the issues with your origin, and then un-pause Cloudflare.
You can temporarily pause Cloudflare by:
- Going to the Overview tab in the Cloudflare dashboard.
- At the bottom right of this page there is a link under Advanced Actions .
- Click Pause Cloudflare on Site
I responded to the email immediately two days ago. I have been refreshing my email and never got anything else
I even tried a phone number, that didn’t get me anywhere and there is no chat… It’s very hard as Cloudflare doesn’t talk to customers even not premium clients.
If you pause Cloudflare, does the issue persist?
As I can see the 503 errors are coming from your origin server, the issue needs to be resolved with your hosting provider.
Yes, I paused cloudlfare and it didn’t change anything.
Well, i spoke with my hosting, they said they can’t help me because I am pointed to Cloudflare.
The site is still active on Cloudflare, and your origin server still responds with 503s.
You need to pause Cloudflare and confirm that the issue is still there. If the error is still there, you have essentially confirmed that the issue is with the hosting. Leave Cloudflare Paused, and contact your hosting provider.
If you truly paused Cloudflare, then the issue is clearly at your host, as that would be a direct connection to your server.
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