Hello,
I just wanna ask about “downtime” on my site.
In a past 24h , there was too much of it:
Up
2018-11-29 09:50:25
OK (200)
1 hrs, 1 mins
Down
2018-11-29 09:46:05
Service Unavailable (503 )
0 hrs, 4 mins
Up
2018-11-28 22:51:39
OK (200)
10 hrs, 54 mins
Down
2018-11-28 22:41:18
Service Unavailable (503 )
0 hrs, 10 mins
Up
2018-11-28 17:29:48
OK (200)
5 hrs, 11 mins
Down
2018-11-28 17:22:20
Service Unavailable (503 )
0 hrs, 7 mins
Up
2018-11-28 17:05:39
OK (200)
0 hrs, 16 mins
Down
2018-11-28 16:56:20
Service Unavailable (503 )
0 hrs, 9 mins
Up
2018-11-28 15:44:36
OK (200)
1 hrs, 11 mins
Down
2018-11-28 15:41:14
Service Unavailable (503 )
0 hrs, 3 mins
I’ve contacted my hosting site stuff and they answered me that on their service is everything looking good.
Please. can you provide me some answers and infos about this issues and, maybe, if I can prevent, what to do?
I’m on a CF “free” plan, site is serbiancourses.com .
Kind Regards,
sandro
November 29, 2018, 1:31pm
2
Thats probably not downtime but Cloudflare’s JS protection layer, which is served via a 503.
What are your security settings?
I haven’t change anything for almost a month.
Caching Level “No query string” - 20 days ago
Always Online™ “ON” 2 months ago
Auto Minify “All at OFF”
Page rule " Cache lever- Bypass"
Sorry, fast reading…
Security Level is set at Medium
no Firewall Rules
I’m on shared hosting and as I can see, some of my IP “neighbors” had same issues at the same time.
sandro
November 29, 2018, 3:30pm
7
The best thing would be to whitelist the IP address of your uptime monitor.
My site is on top of this image, and full greens are HTML portfolios (I assume they don’t use CF, and they’re not on https.
sandro
November 29, 2018, 5:05pm
9
Not sure what you are trying to say with that.
Doesn’t this look strange? 4 different sites have same 503 issue…
Hosting assure me that with their server is everything ok and this sites doesn’t work properly whole day. What could be?
sandro
November 29, 2018, 6:01pm
11
As I said four hours ago that is probably the security layer.
1 Like
I didn’t change nothing in security (default settings) so I didn’t suspect on that.
Ok, I’ll look in security section and let you know about changes.
Thank you
cloonan
November 29, 2018, 6:07pm
13
sandro
November 29, 2018, 6:10pm
14
Once more, whitelist your monitor and check if it fixes it.
1 Like
@sandro Sorry, I’m not an developer (yet ) , did you mean on this?
@cloonan Thanx, I’ll use it if I notice issues again.
sandro
November 30, 2018, 1:04pm
16
Yes, if that is the right IP address it should be whiteliste now and you shouldnt receive any such outage alerts any more, assuming you received them because of Cloudflare’s security layer.
But it’s not just an alerts, the site wasn’t functional and it was whitelisted by CF defaults. I really hope so that wan’t happen again, at least not soon
cloonan replied with instruction link, so next time I’ll follow that and see what will be.
Any help is appreciated
Thank you for fast replying
sandro
November 30, 2018, 1:14pm
18
Well, you didnt mention that before. If it didnt work it might be your hosting provider but you would need to provide far more details in that case.
I thought it implies, didn’t thought it could be just a monitor issue. As I sad, I ain’t developer…just a beginner who owns 1 site
And what should I look for more details (HAR+tracerute+? ) ?
sandro
November 30, 2018, 1:59pm
20
You posted a link from a monitoring service, that did not imply the site actually didnt work.
Anyhow, a traceroute probably wont help much. For starters you should post the error you are getting.