SERVFAIL with U.S Bank domains

Hello,

Using Cloudflare resolvers (1.1.1.1 and Gateway) results in a SERVFAIL answer with U.S Bank domains.

(domains edited in output to meet new user restrictions)

Here's the output of querying the DNS servers

; <<>> DiG 9.11.3-1ubuntu1.11-Ubuntu <<>> usbank.com @1.1.1.1
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 21848
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1452
;; QUESTION SECTION:
;usbank IN A

;; Query time: 16 msec
;; SERVER: 1.1.1.1#53(1.1.1.1)
;; WHEN: Mon Apr 27 13:52:03 PDT 2020
;; MSG SIZE rcvd: 39

; <<>> DiG 9.11.3-1ubuntu1.11-Ubuntu <<>> usbank.com @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64267
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;usbank IN A

;; ANSWER SECTION:
usbank 1769 IN A 170.135.184.254
usbank 1769 IN A 170.135.223.254
usbank 1769 IN A 170.135.79.254

;; Query time: 24 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Mon Apr 27 13:52:11 PDT 2020
;; MSG SIZE rcvd: 87

I got the same thing

Hi, sorry about that, we’re tracking this. The usbank.com nameservers have been unreachable from some places, I’ve sent an email to the domain owner. I’ll post an update here when I get a response.

2 Likes

They (US Bank) seem to be watching twitter so I pinged them there https://twitter.com/pallryan/status/1255205196201787397. Hopefully that gets them to respond to you quicker.

1 Like

Just an update - I received a response and their team is investigating.

1 Like

Thanks for the update!

Update as of 12:30 PM PST. Resolution for the domain seems to be working correctly again.

I just got an email that the issue was resolved, I can confirm it’s working now!

1 Like

I’ve been getting this error for the last 24 hours. Unable to access usbank.com on any device on network using 1.1.1.1. DNS details below.

https://community.cloudflare.com/u/activate-account/20d765827e0fec101f1915804ea19139

Hi, seems like the nameservers are unreachable again from some prefixes. I’ve sent an email.