What is the name of the domain?
What is the issue you’re encountering
Data is silently corrupted when responding to byte range requests. We observed that Cloudflare (sensibly) downloads the whole resource from the origin server before responding to a range-based request, but we think random offsets are then, in some cases, added to the starting position of the data when the range response is created. We could verify that the response has the right length, but it begins at the wrong location in the original resource
What steps have you taken to resolve the issue?
We have extensively validated that the origin server is healthy and has valid data, by comparing against separately stored backups and checking the RAID array. Everything looks correct. There are also no error on the upstream server logs.
What are the steps to reproduce the issue?
The error is difficult to reproduce, but correlated with a cache MISS for a byte range request. The following URL is an example reported by a user, but it’s not the only one.
https://cjrtnc.leaningtech.com/3_20250225_603/8/jre/lib/resources.jar, range bytes 0-131071/1121910
More details as a base64 encoded dump of the correct and faulty data can be found on the Cloudflare discord, where I opened an issue first: Discord