Seeking Clarification on Bandwidth Usage and Compliance with Terms of Service

Website, Application, Performance
1

Hello Folks,

So I’ve come across a rather amusing situation. Cloudflare’s automated system flagged my personal websites for serving video content or a disproportionate amount of images. The thing is, the usage was 46.3GB and 94.83GB over the last month, which is quite standard for personal sites and nowhere near the realm of heavy media hosting.

I’ve already requested a manual review from the support team, but I’m curious to hear from the community. Has anyone else been in this boat? It seems there might be a misunderstanding in the automated detection of content types.

2

Are you using R2 or proxying regular traffic? How long ago was the action taken?

Can you share the ticket number?

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3

Yeah, here it is: #3302031

4

Thanks I added the ticket to the escalation queue. In the meantime are you able to answer my 2 other questions so we have the most available context?

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5

Yes, I’m not using R2 and I’m just proxying regular traffic

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6

Thanks. It’s on the escalation queue so someone will take a look at it in working hours when they can.

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7

Thank you so much! I really appreciate your help

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8

So I was informed that the ticket had been closed and that the Trust and Safety team would be following up with me directly. However, it’s now June 18, and I have not yet heard from the Trust and Safety team.

Could you please advise on the next steps? Your guidance on how to proceed and any updates on the matter would be greatly appreciated.

9

If the ticket was sent to the T&S team then it would mean it is related to a topic that neither the Community nor Support can help with, and there unfortunately is not any more that we can do for you except advise waiting for a response from the Trust and Safety team. You can also contact them yourself at abusereply@, though I don’t recommend sending them several messages for the same thing.

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10

Thank you for your clarification. I understand the situation better now and will await a response from the Trust and Safety team. In the meantime, I’ll begin the process of migrating some of my services to other CDN providers. I appreciate your assistance.

If the ticket was sent to the T&S team then it would mean it is related to a topic that neither the Community nor Support can help with, and there unfortunately is not any more that we can do for you except advise waiting for a response from the Trust and Safety team. You can also contact them yourself at abusereply@ , though I don’t recommend sending them several messages for the same thing.

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11

It is day 5 and I’m considering two options to resolve my issue due to the lack of response from the Trust and Safety team: deleting my account and starting anew, or upgrading to a pro subscription in hopes of getting their attention. What would you advise?

12

I wouldn’t recommend either of those actions that you are considering. Purchasing a Pro plan will have no effect on the time it takes for Trust & Safety to respond and the other action may run afoul of 2.2.1 (c) in the Self-Serve Subscription Agreement.

While it is understandably frustrating, the safest course of action is to wait until Trust & Safety is able to respond to your inquiry.

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13

It’s day 7 and T&S finally decided to remove the interstitial page on my website. Problem solved I guess.

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