#SCAM-FLARE - 14+ DAYS - NO REFUND + IGNORED TICKETS - Terrible Support

What is the name of the domain?

What is the error message?

REFUNDS NEEDED - Terrible Support

What is the issue you’re encountering

REFUNDS NEEDED - Terrible Support.

What steps have you taken to resolve the issue?

Chased ticket daily requesting refunds but ignored

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

REFUNDS NEEDED - Terrible Support

Terrible billing support.

NEED REFUNDS see:

ticket 3316169

What is the name of the domain?

What is the error number?

500 Error + Support Staff IGNORING Tickets + 14 Days Waiting…

What is the error message?

500 Error + Support Staff IGNORING Tickets + 14 Days Waiting…

What is the issue you’re encountering

500 Error + Support Staff IGNORING Tickets + 14 Days Waiting…

What steps have you taken to resolve the issue?

Contacted every other day for 14 days

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

Cloudflare,

You checked this ticket 6 minutes ago, but there’s still no update. Your ticketing system timestamp caught you out.

It’s been 14 days, and I still haven’t received a refund for Argo, causing my subscription to roll over. Now I’m paying for a Pro Plan I’m not using.

This is a lot of money for a startup!

I need a refund today. This is unacceptable.

Screenshot of the error

#SCAM-FLARE.

Can I be refunded today?

Hi there, as this is a billing related issue, we will not be able to provide assistance through Community. I see that you have raised ticket #3316169, kindly wait for the next update from our Billing Team

1 Like

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

What is the name of the domain?

mojohealth.net

What is the issue you’re encountering

20+ ticket replies and a VISA Chargeback

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

CLOUDFLARE WHY ARE YOU STILL AFTER 4 MONTHS AND VISA INVOLVED STILL TRYING TO CHARGE ME!!!

Since the 4th of JULY you were told to STOP BIILLING ME.

You FAILED to refund me. I have done Visa Chargebacks. Visa agreed.

You ADMITTED you had 500 Billing Errors stopping people from cancelling…

===================

Today in OCTOBER you are STILL trying to bill me!! Look the the forum tickets from 4th JULY!

Hi @Undisclosed,

I see that your tickets are closed. If you are still facing issues, could you create a new case and share the case number here?

1 Like

Still no reply to my ticket; [01238332]
(https://www.support.cloudflare.com/support/s/case/500Nv00000F1IDqIAN)

After 14+ days, and the whole issue now going into the 4th month.

A post was merged into an existing topic: Pro Plan Paid but Domain Still Showing as Free - No Access to Features