What is the name of the domain?
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What is the error message?
REFUNDS NEEDED - Terrible Support
What is the issue you’re encountering
REFUNDS NEEDED - Terrible Support.
What steps have you taken to resolve the issue?
Chased ticket daily requesting refunds but ignored
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
REFUNDS NEEDED - Terrible Support
Terrible billing support.
NEED REFUNDS see:
ticket 3316169
What is the name of the domain?
Health Supplements, Nootropics, Nootropic, Nootropic Supplements, Fat Burner, Fat Burners, Thermogenic Fat Burners, Sports Supplements, Probiotics
What is the error number?
500 Error + Support Staff IGNORING Tickets + 14 Days Waiting…
What is the error message?
500 Error + Support Staff IGNORING Tickets + 14 Days Waiting…
What is the issue you’re encountering
500 Error + Support Staff IGNORING Tickets + 14 Days Waiting…
What steps have you taken to resolve the issue?
Contacted every other day for 14 days
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
Cloudflare,
You checked this ticket 6 minutes ago, but there’s still no update. Your ticketing system timestamp caught you out.
It’s been 14 days, and I still haven’t received a refund for Argo, causing my subscription to roll over. Now I’m paying for a Pro Plan I’m not using.
This is a lot of money for a startup!
I need a refund today. This is unacceptable.
Screenshot of the error
sufi
July 10, 2024, 3:10am
5
Hi there, as this is a billing related issue, we will not be able to provide assistance through Community. I see that you have raised ticket #3316169 , kindly wait for the next update from our Billing Team
1 Like
system
Closed
July 12, 2024, 3:10am
6
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.
cloonan
September 30, 2024, 10:37pm
7
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
What is the name of the domain?
mojohealth.net
What is the issue you’re encountering
20+ ticket replies and a VISA Chargeback
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
CLOUDFLARE WHY ARE YOU STILL AFTER 4 MONTHS AND VISA INVOLVED STILL TRYING TO CHARGE ME!!!
Since the 4th of JULY you were told to STOP BIILLING ME.
You FAILED to refund me. I have done Visa Chargebacks. Visa agreed.
You ADMITTED you had 500 Billing Errors stopping people from cancelling…
What is the name of the domain?
What is the error message?
REFUNDS NEEDED - Terrible Support
What is the issue you’re encountering
REFUNDS NEEDED - Terrible Support.
What steps have you taken to resolve the issue?
Chased ticket daily requesting refunds but ignored
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
REFUNDS NEEDED - Terrible Support
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
===================
Today in OCTOBER you are STILL trying to bill me!! Look the the forum tickets from 4th JULY!
Hi @Undisclosed ,
I see that your tickets are closed. If you are still facing issues, could you create a new case and share the case number here?
1 Like
Still no reply to my ticket; [01238332]
(https://www.support.cloudflare.com/support/s/case/500Nv00000F1IDqIAN )
After 14+ days, and the whole issue now going into the 4th month.
cloonan
Split this topic
November 4, 2024, 7:57pm
14