Unable to access our ip gated website with my computer from a specific public IP address that is included in the allow list. However, a smart phone can access the ip gated website with the same public IP address. This all started after changing to a different ISP.
What steps have you taken to resolve the issue?
Cleared cache. Removed and readded IP address.
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full (strict)
What are the steps to reproduce the issue?
Go to the website with any computer from the public IP address and a you are blocked page is revealed. Go to the exact same website from the same public IP address on a smart phone and access is granted.
Still working through this. If you have any suggestions on how to allow the computer to access the IP gated site I am willing to give it a go. Thank you!
We know its a one of our rules blocking access to any IPv4 address not on the list. The list has the correct public IP address in it but the rule is only blocking computers and allowing smart phones.
The IP that is being blocked on the computers is in the list. Other team members who’s IP addresses are in the list are able to access the staging site on their computers with out issue. This all started when I switch ISPs
Have you confirmed the IP in the WAF event? Quite possible the user is connected via IPv6 and so the WAF rule is actually firing as expected based on the actual source IP address.
Looks like you are right. It is an IPv6 IP that is being evaluated and not the IPv4 address. I tried to add the IPv6 IP to the IP list but it will only allow IPv4 IP addresses. Do you know of a way that IPv6 address can be added to an IP allow list?
