We’re having trouble updating the feed url in our CRM system because apparently our marketing mail service (Click Dimensions) cannot connect to the RSS API on our site. They provided a couple of IP addresses from which the services will be initiating connections and I’ve created a couple of firewall rules to whitelist traffic from these addresses but doing so has not resolved the original issue.
Is there another place where these addresses should be white listed in order to allow the vendor’s services to connect?
Please let me know if you need more info to properly advise.
thank you sandro and olivergrant. i’m still awaiting the vendor to provide the exact error message, but i’ve been told it is something to the effect: “It is forbidden to access the RSS via API”.
This error prevents us from updating the RSS feed url in our CRM system which is internally hosted, but uses a plugin for our email vendor such that page on which the RSS url is entered is actually hosted at the email vendor’s location. The value we’re attempting to enter, references a RSS url on our hosted site, www.mintz.com. Its a bit confusing, hope that makes sense.
We have a ticket open with the email vendor trying to get more info on the nature of the error. Will forward that on when available.
Yes, I created two rules under the IP Firewall section on our Cloudflare account in an attempt to whitelist the IP addresses the vendor indicated their services use, but the error still occurs.
Would you have a screenshot of that error? But thats most likely not a Cloudflare error. My best guess would be the software does not accept the URL because it does not have an .rss extension, which is quite irrelevant, but if it is checks for it, it will fail. But thats just a guess of course.
