Routing issue from Alliance Broadband, India


#1

My users are complaining about not being able to access my sites when connecting from Alliance Broadband (http://alliancebroadband.co.in/) but those same users can connect fine when using hotspot from their mobiles.

I asked for some traceroutes and here are a couple:

traceroute to 104.25.171.117 (104.25.171.117), 64 hops max, 52 byte packets
1 www.routerlogin.com (192.168.192.1) 1.291 ms 0.883 ms 0.857 ms
2 10.10.71.65 (10.10.71.65) 1.814 ms 1.771 ms 1.899 ms
3 node-203-171-243-1.alliancebroadband.in (203.171.243.1) 5.124 ms * 58.679 ms
4 192.168.199.109 (192.168.199.109) 13.351 ms 5.786 ms 5.270 ms
5 118.185.15.246 (118.185.15.246) 3.451 ms 3.414 ms 3.310 ms
6 182.19.106.198 (182.19.106.198) 47.687 ms 45.268 ms 44.952 ms
7 103.29.44.3 (103.29.44.3) 45.622 ms 44.940 ms 45.421 ms
8 103.29.44.0 (103.29.44.0) 46.383 ms 47.308 ms 47.829 ms
9 * * *
10 * * *
11 182.19.106.202 (182.19.106.202) 165.272 ms 164.427 ms 181.632 ms
12 103.29.44.3 (103.29.44.3) 183.829 ms * 162.601 ms
13 103.29.44.0 (103.29.44.0) 181.303 ms 357.263 ms 353.160 ms
14 * * *
15 * * 182.19.106.204 (182.19.106.204) 289.237 ms
16 182.19.106.202 (182.19.106.202) 282.865 ms 286.582 ms 343.019 ms
17 * * *
18 103.29.44.0 (103.29.44.0) 495.221 ms 409.102 ms^C

As you can see, the routing is all wonky and the packet keeps running around in circles.

How to fix this?


#2

This is probably going to require some more detail than we can really provide in this setting. Please login to Cloudflare and then contact Cloudflare Support with the details and let me know the ticket number.