Root of domain with the www. is not displaying - site also loading very slow

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

the website is not displaying if you type in the root without the www. - we dont want to create a page rule for it to reidrect. It should wirk when someone goes to . It seems our A records are set up correctly and are proxied through cloudflare. I have also purged cache. Site also loads very slow.

What steps have you taken to resolve the issue?

Here is a screenshot of the current DNS:

What feature, service or problem is this related to?

DNS not responding/updating

2

Thank you for sharing feedback and screenshot.

And both are pointed to the same IP address of the web server? :thinking:

Strange it says “suspended vhost” and 503 error:

curl -I 
HTTP/2 503
date: Thu, 26 Dec 2024 17:58:09 GMT
content-type: text/html
x-suspended-vhost: 1

Wonder if web server is correctly configured or 3rd-party service provider is configured to work only with tje www version and not non-www version for your domain? :thinking:

In case you cannot solve this with your hosting provider, you can create a Redirect rule for non-www to www :thinking:

3

Thank you.

I do have my old siteground server offline (where I used to host the website from). But we migrated the site to a new liquidweb dedicated server. Why would it still be pulling from the old siteground server it seems for the ?

The A record in cloudflare for and is proxied with cloudflare. The IP of is the new liquidweb server.

I have also purged all cloudflare cache.

What am I missing?

4

Sounds like your hostname (possibly some other sub-domain) is stuck with SiteGround SSL setup :thinking:

May I ask have you tried contacting SiteGround support to double-check and remove your domain from their SSL integration?

Earlier, there was a way to do it manually, to liberate the hostname, however it’s now fixed and deprecated:

Kindly, contact SiteGround first. Upon their cross-checking and confirming to you, we can proceed further and you’re main domain would work as expected.

1 Like
5

Thank you once again.

I have deleted all SSL from the old server on siteground. But the issue persists. When you go to with the www. it shows a siteground " Site Currently Unavailable".

Do I need to delete all DNS records from the old siteground server also? Or should that even matter since we have all the DNS records on the new server on liquidweb?

6

I can see both www and non-www work now and show the same content.

7

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