Reverse DNS record

Due to security we can not publish domain names inside Cloudflare community.
It is an issue as paid account can only receive a support from Cloudflare but IP address is pointed to the wrong IP:

The DNS for that domain is managed by Cloudflare and not by cPanel so any values on the cPanel side would not have any effect on the DNS values of that domain:

simon.ns.cloudflare.com.reza.ns.cloudflare.com.

Our domain is pointing to these IPs at the moment and not our IP. So, it is not cPanel issue or AWS issue as nobody can solve except Cloudflare:

172.67.217.154
104.21.59.69

What is the name of the domain?

example.com

What is the error number?

DNS Record failed

What is the error message?

A record is not resolved inside Cloudflare

What is the issue you’re encountering

A record is not resolved inside Cloudflare

What steps have you taken to resolve the issue?

Record Type: NS
Name: @
Value: ns1.example.com

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

dig example.com NS +short
is showing DNS for Cloudflare but a record is not resolving to the IP for the name server.

That domain is not using Cloudflare.

However, PTR entries need to be configured by the IP block owner (which won’t be you) and are not domain related. Also, you can drop the NS entry, that won’t work.

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